FAQ

Free Fire is an online, mobile-only battle royale game designed to offer players an enjoyable social experience.

• Players can earn tools for enhancing gameplay and in-game currency by playing the game, which can be used to purchase in-game characters and items.

• Players can also purchase diamonds with real-world currency, which can also be used to purchase in-game characters and items.</p></div>

• We are committed to providing a positive, safe and enjoyable experience for all Free Fire players.

• As stated in our Terms of Service, players who have not reached the age of majority (child/children) are required to seek parental consent before registering to play the game. If you are a parent or guardian creating an account on behalf of your child, you are also required to agree to the Terms of Service before registering an account.

• Free Fire’s chat feature is designed to foster conversations between players and build a strong sense of community.

• Free Fire players are able to chat with other players that they have added to their friends list and to chat during game play.

• Players can also communicate with team members who would also first have to be added to their friends list.

•Please ensure that any minors you are responsible for know never to share any personal or identifying information, and never share their passwords or login information with anyone.

•Please encourage them to be careful with chatting with anyone they meet online.

• Free Fire’s age rating in the Google Play and Apple App Stores depends on the ratings system in your country. In most countries, Free Fire is rated 13+. Please refer to the Apple App Store or Google Play Store for more details on the specific age rating in your country.

•In any case, as stated in our Terms of Service, players who have not reached 18 years old or the relevant age of majority (“child/children”) are required to seek parental consent before registering to play the game. If you are a parent or guardian creating an account on behalf of your child, you are also required to agree to the Terms of Service before registering an account.

•In addition, if your child is below the age of majority, and you do not consent to the processing of their data, please reach out to our Data Protection Officer as provided in our https://cgbugsesports.com

•We recognize a need to protect the personal information of children.

•Keep your child’s account information safe and private. Do not give access to your child’s account to others.

•We encourage parents to instruct their child to never give out their real names, addresses, phone numbers, or other personal information without parental permission.

•Immediately notify us of any unauthorized use of your child’s user ID and/or password via the in-app reporting functions, our social media platforms or by sending us the details to our cgbugsesports.com

•In addition, if your child is below the age of majority, and you do not consent to the processing of their data, please reach out to our Data Protection Officer as provided in our https://cgbugsesports.com

• If you learn that your child is under the age of majority but has registered for Free Fire without your knowledge or approval, please contact us at our cgbugsesports.com with the relevant details. For more information on age restrictions, please refer to our Terms of Service.

•In addition, if your child is below the age of majority, and you do not consent to the processing of their data, please reach out to our Data Protection Officer as provided in our

•As described below, both Google and Apple also offer a range of settings that empower parents to control access to certain apps. You are encouraged to familiarise yourselves with the range of settings that will empower you to control your child’s access to app content.

• Free Fire is available for download on the Google Play Store and the Apple App Store.

• Both Google and Apple offer a range of settings that empower parents to control various aspects such as which apps your children can access and how they make in-app purchases.

• You are advised to refer to the links below for instructions and more information on how to control these settings:

• For iPhone users

• For Android users:

• Our Terms of Service require that children seek parental consent before registering to play Free Fire.

• In addition, we encourage parents to stay involved to understand what games their children are playing, and to educate them about how to have a safe and enjoyable experience online.

• We suggest that parents have regular conversations with their children about their online behaviour in general, the information that they consume online and any other issues they may have encountered online.

• For more information on how to have a healthy discussion with your child about this topic, we recommend this guide cgbugsesports.com

• For queries regarding unauthorized purchases, refunds, etc. please send us the details via our

• Users are advised to report any inappropriate behaviour via the in-app reporting functions, our social media platforms or by sending us the details to our cgbugsesports.com

•We respond to all such reports and take action where required, up to and including banning players from our game. Any accounts that we find to have been used for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may also be. referred to law enforcement authorities.

1. Keep your password confidential and change it regularly

• Do not share your login details with anyone, including Garena staff, family or friends. Your account password must be confidential.

• You should set a complex password and change it regularly to keep your account secure. A strong password has the following characteristics

• Does not contain your personal name or username.

• Has a minimum length of 8 characters.

• Has numbers, symbols (e.g. !@#$%^&amp;*), uppercase and lowercase letters.

2. Be careful of who you share information with

• Phishers are constantly on the lookout for valuable personal and financial information (e.g. account passwords, credit card numbers and wallet PINs).

• Be careful of who you share your information with and keep your account secure by following these tips:

• Don’t respond to calls, emails, or other messages&nbsp; requesting personal login or financial information, such as your password, one-time password (OTP), credit card information and social security number. Garena will never ask for your login information via call, SMS, email, in-game chats, or other messaging services.

• Don’t enter critical information over unsecured networks (e.g. public wifi) or on public computers. Cybercriminals can potentially intercept these channels and obtain your information.

• Don’t click on suspicious links in chats or emails which may be a phishing site serving to collect personal information from unsuspecting victims.

• DOs

• Keep your password, wallet PIN and OTP private. When in doubt, contact Garena through our support desk cgbugsesports.com

• Only perform transactions that involve entering critical information (e.g. withdrawing your wallet balance) over a secure network (e.g. your personal mobile phone network, home wifi).

• Phishing is an attempt to gain access to your account by stealing (or tricking you into revealing) your sensitive information such as passwords and credit card information.

• Phishing emails / SMS / messages may have the following characteristics:

• Requests personal or financial information such as your credit card number

• Contains unsolicited attachments

• Contains a forged link

• Urges you to act quickly

• Uses a generic greeting such as “Dear User”

• Is unprofessional, contains spelling mistakes and bad grammar

• However, not all phishing emails / SMS / messages will have these characteristics, so please take care and never share your personal or financial information via such channels.

• If you suspect that you have been phished, contact@cgbugseports.com style=”color:hsl(30, 75%, 60%);”>here</span></a>.</p></div>

Using any unauthorized third-party program that is not released by Garena, modifying the game client, and/or playing in a modified game client to use functions that are non-existent in the official game.

Please use the in-game report function.

Every report counts, as it allows us to quickly detect and ban cheaters.

Free Fire has a zero-tolerance policy against cheating.

We will ban accounts used for cheating.

Permanent Ban Notice

Temporary Ban Notice

Punishments for teaming with hackers</span></a></p></div>

If you’re a security tester who found a vulnerability that allows players to cheat or harm the gaming experience of other users, good news! Garena partners with Hacker One to manage our bounty program and you’re very welcome to join us. To recognize your efforts and honor your contributions, we offer a monetary bounty for valid and qualified vulnerability reports. Submit your vulnerability report mailto:cgbugssecurity@cgbugs.com FFSecurity@garena.com

. After verifying the vulnerability, an invitation to our Hackerone program will be sent to you.

We evaluate a vulnerability”s severity based on its practical impact. The bounty reward will also be based on the level of severity. The list below is not meant to be exhaustive.

Class 0: Critical Severity

Class 1: High Severity

Class 2: Medium Severity

Class 3: Normal Severity

Class 4: Low Severity

Depending on the complexity of the vulnerability, it may take up to 7 – 25 business days to review and respond to a valid report,

*This email address is only responsible for handling game security issues. For game bugs, please contact Free Fire customer service.